Q&A


Each month our customer service staff answers common questions heard across the airwaves.
Who installs wind turbines?

As the world’s leading manufacturer of small wind generators, Southwest Windpower takes pride in the quality of our products and takes numerous efforts to ensure customer satisfaction. As a manufacturer, Southwest Windpower relies on independent dealers and installers to site and install it’s turbines for customers. Dealers of Southwest Windpower products have attended training classes and therefore are expected to be well versed in the siting of wind turbines along with proficiency in installation. Read more »

Can I mount a Skystream small wind turbine on my roof?

Skystream 3.7 Monopole TowerSkystream is designed to be installed on a freestanding or guyed tower ranging from 33 - 70 feet (9 - 21 m) high, mounted on a concrete foundation. Rooftop mounting is generally not recommended for wind turbines because of the turbulence created by the building. Read more »

Troubleshooting Skyview 2.0 for Skystream 3.7

We occasionally hear from Skystream owners who are having difficulty installing the Skyview 2.0 software on their computers. Therese Umholtz, our senior technical advisor, explains how to troubleshoot installation in the video below:

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My turbine is broken or not performing properly, what do I do?

Each month our customer service staff answers common questions heard across the airwaves.

All Skystream and Whisper systems come with a full five-year warranty, and all AIR systems come with a three-year warranty. Your local dealer or installer can provide maintenance or troubleshooting service. Contact your dealer as a first step. If your dealer is unavailable or cannot resolve the issue, contact Technical Support at (928) 779-9463, or send us a private message with your contact information. Read more »

Kilo-what? Differentiating kilowatts and kilowatt-hours

Each month our customer service staff answers common questions heard across the airwaves.

There is often confusion differentiating kilowatts and kilowatt-hours when it comes to measuring personal wind turbine production potential, efficiency and actual output. To understand these two terms you must first understand the difference between power and energy: Read more »

What is the difference between on-grid and off-grid wind turbines?

Each month our customer service staff answers common questions heard across the airwaves.

Whether you are currently connected to a local utility grid or not can make a big impact on what type of wind turbine is right for your location. Let’s take a look at what on-grid and off-grid actually mean, and which turbines are right for each scenario. Read more »